Intro/Scope

Avail Medsystems, Inc. (“COMPANY,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, website, and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users of our Services (“Users”).  It applies to users of our console at the site where the console is located (“Console Users”) and users connecting to the console remotely (“Remote Users”) (collectively, “Users”).  By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our End User License Agreement.

 

1. Your Privacy: Overview

 

Information We Collect

 

Information We Collect

 

We may collect a variety of information from or about you or your devices from various sources, as described below.

 

A. Information You Provide to Us.

 

Registration and Profile Information. When you sign up for an account, register to use our Services, sign up for notifications or updates, or participate in our surveys, we ask you for your name and email address.  If you are a Console User, we will receive an organizational chart which will include your relationship within it.  If you are a Remote User, we will also ask you to provide your phone number.    

 

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through LinkedIn. If you do so, we will collect the information you make available to us on LinkedIn.

 

Payment Information. If you make a purchase through our Services, your payment-related information, such as credit card or other financial information, is collected by our third party payment processor on our behalf.

 

Scheduling Information.  If you are a Remote User, we will ask you to provide information about your schedule, as well as your therapeutic area and types of procedures you support, in order to connect you to Console Users.   

 

B. Information We Collect When You Use Our Services.

 

Location Information. When you use our Services, we may infer your general location information, for example by using your internet protocol (IP) address.

 

Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.

 

Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, and the dates and times of your visits.

 

Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Console Users and Remote Users who have been connected. We receive information about these communications, such as the date, time and duration of the calls, and who participated on the calls.

 

C. Information We Receive from Third Parties.

 

Information from third party services. If you choose to link our Services to a third party account, we may receive information about you, such as your calendar information. If you wish to limit the information available to us, you should visit the privacy settings of your third party accounts to learn about your options.

 

 

How We Use the Information We Collect

 

We use the information we collect:

 

      To provide, maintain, improve, and enhance our Services;

      To personalize your experience on our Services such as by providing tailored content and recommendations;

      To understand and analyze how you use our Services and develop new products, services, features, and functionality;

      To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;

      To update your status on your social networks, to send messages on your behalf to your social networks, and to provide other features and services to you;

      To facilitate the connection of third party services or applications, such as scheduling, or third parties to provide audio/video connections to provide the Services;

      For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;

      To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use for internal product development and improvement purposes;

      To send you push notifications;

      To facilitate transactions and payments;

      To find and prevent fraud, and respond to trust and safety issues that may arise;

      For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and

      For other purposes for which we provide specific notice at the time the information is collected.

 

How We Share the Information We Collect

Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.

Third Party App Integrations. If you connect a third party application to our Services, we may share information such as scheduling and call activity with that third party.

 

Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, and the dates and times of your visits.

 

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.

 

Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.

Consent. We may also disclose your information with your permission.

 

Your Choices

 

Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.

 

Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

If you choose not to provide us with information we collect, some features of our Services may not work as intended.

Third Parties

Our Services may contain links to other websites, products, or services that we do not own or operate.  We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Security

We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

 

Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at support@avail.io.

International Visitors

Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.

Update Your Information or Pose a Question

You can update your account and profile information or close your account through your profile settings. If you have questions about your privacy on Services or this privacy policy, please contact us at support@avail.io.

 

Changes to this Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through Services, we will notify you through Services, by email, or other communication.

Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at support@avail.io or write to us at 380 Portage Ave, Palo Alto, CA 94306.

Last Updated: July 1, 2020