Field IT Technician

Avail Medsystems is a pioneering medical technology company that is reinventing how medical procedures are supported by industry and clinicians. We are committed to delivering HIPAA compliant real-time video conferencing solutions that improve the quality, and lower the cost, of procedural care delivery.

We are looking for a passionate Field IT Technician to help us realize the mission of improving medical outcomes all while reducing cost for hospitals; these are critical problems to solve as we move forward in the transformation of health care.

We are data driven and milestone oriented. We are looking for self-starters, and good team players. Join us in our journey in improving healthcare.

The Work You'll do to Help Build Our Innovative Product:

  • Support hospital system clients located across USA
  • Coordinate with our logistics team to ensure on-time delivery and setup of hardware
  • Own the deployment and initial setup process for new installations
  • Triage field units with minor repairs including component replacement, running cables, etc
  • Manage updates & ensure smooth functioning of live deployed machines
  • Act as a liaison to hospital IT departments to ensure connectivity of our field units
  • Ensure high quality video call capability and perform on-site debugging when issues are found
  • Train physicians and hospital staff on device usage and common troubleshooting scenarios
  • Work with hospitals to configure firewalls / routers and diagnose networking issues

 The Qualifications and Experience You Will Bring to our Team:

  • 5+ years of Information Technology and support experience required. BS in computer engineering or equivalent is nice to have
  • Expert-level familiarity with macOS
  • Desire to assist non-technical coworkers with troubleshooting & on-boarding
  • Ability to troubleshoot devices deployed in remote locations
  • Comfortable conducting on-site physical repairs and software debugging
  • Travel flexibility for on-site on-boarding of new hospital clients
  • Experience working in or with hospital/medical group/HMO environments is a plus


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